Warranty Information

Limited One-Year Warranty

EXPRESS WARRANTY

Newell Australia Pty. Ltd. (“ESKY”) warrants that for a period of one (1) year from the date of original retail purchase, this product will be free from defects in material and workmanship. ESKY will, depending on the circumstances, refund, repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. To the extent permitted by law and subject to your non-excludable rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and the New Zealand Consumer Guarantees Act, which are not limited to a one (1) year period, this is your exclusive remedy for any breach of this limited warranty or for any other claims otherwise relating to this limited warranty.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided under this warranty are in addition to and do not affect purchaser's statutory rights under the Australian Consumer Law or other rights at law.

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Please keep your proof of purchase documentation, such as the original sales receipt or the relevant credit card statement. Proof of purchase is required to obtain warranty performance. ESKY dealers, ESKY service centres, or retail stores selling ESKY® products do not have the right to alter, modify or in any way change the terms and conditions of this warranty. The warranty is valid only for products that are purchased new and unused in Australia and New Zealand, from ESKY or ESKY dealers or retailers.

WARRANTY EXCLUSIONS AND LIMITATIONS

THE AUSTRALIAN CONSUMER LAW PROVIDES CONSUMERS WITH CERTAIN 'CONSUMER GUARANTEES'. THESE GUARANTEES APPLY WHERE THE GOODS AND SERVICES ESKY SUPPLIES TO YOU ARE OF A KIND ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR COST LESS THAN $100,000, AND IN THE CASE OF GOODS, ARE NOT RE-SUPPLIED BY YOU. NOTHING IN THIS LIMITED WARRANTY EXCLUDES, RESTRICTS OR MODIFIES RIGHTS WHICH YOU HAVE UNDER THE AUSTRALIAN CONSUMER LAW IN RESPECT OF THE CONSUMER GUARANTEES AND ALL OF THE PROVISIONS IN THIS SECTION ARE TO BE READ SUBJECT TO THE AUSTRALIAN CONSUMER LAW.

This warranty does not cover: (a)normal wear of the product and/or its parts; (b) parts that are not genuine ESKY® parts, consumables, lost parts and accessories; (c) damage resulting from any of the following: negligent use or misuse of the product, commercial use of the product, use contrary to the operating instructions; disassembly, repair or alteration by anyone other than ESKY or ESKY service centre, the use of a part other than a genuine ESKY® part; or (d) acts of God, such as fire, flood, hurricanes and tornadoes.

To the extent permitted by the Australian Consumer Law, the Competition and Consumer Regulation 2010 and the New Zealand Consumer Guarantees Act, ESKY's liability is limited, depending on the circumstances, to refund, replacement or repair of ESKY® products or components.

For the avoidance of doubt, any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law, the Competition and Consumer Regulation 2010 and the New Zealand Consumer Guarantees Act and which are not expressly included in this warranty as additional warranties or conditions are expressly excluded, including liability for incidental or consequential damages caused by the breach of any express or implied warranty or condition.

MAKING A WARRANTY CLAIM

Take the product to an authorised ESKY retailer as soon as the warranty claim arises. You may locate the nearest authorised ESKY retailer or ESKY service centre by calling 1800 224 350. Please ensure that you provide a written description of the problem with the product, together with your contact name, address and telephone number and proof of purchase.

Subject to the applicable consumer laws in your jurisdiction, you must pay for the costs of transporting the product, including packaging, freight and insurance costs, to an authorised ESKY retailer or ESKY service centre for warranty service. If the warranty claim is substantiated and accepted by ESKY, ESKY will at its cost, repair or replace any product or parts and return the product to you. Additionally, if the warranty claim is substantiated and accepted by ESKY, ESKY will reimburse you for the costs of transporting the product to an authorized ESKY retailer or ESKY service centre. ESKY reserves the right to seek reimbursement for any costs and expenses incurred for a warranty claim if the product is found to be in good working order.

If you have any questions regarding this warranty, please call 1800 224 350.
Newell Australia Pty. Ltd. ABN: 68 075 071
Level 3, 35 Dalmore Drive, Caribbean Park Victoria 3179, Australia

Telephone: 1800 224 350

Email: [email protected]